Refund policy
All sales are final.
Because our products are made to order, customized, or produced specifically for each customer, Cooper Customs does not accept returns, exchanges, or refund requests once an order has been placed.
Please review all product descriptions, colors, sizes, personalization details, and shipping information carefully before completing your purchase.
Order Cancellations
Orders cannot be canceled once production has started. Cancellation requests submitted before production begins may be reviewed but are not guaranteed.
Damaged or Incorrect Items
Although returns and refunds are not accepted, please contact us within 24 hours of delivery if:
- Your item arrived damaged.
- You received the wrong item.
- Your item has a significant manufacturing defect.
You must provide your order number and clear photographs of the item, packaging, and shipping label. After reviewing the claim, we may provide a replacement when appropriate. Minor variations, layer lines, seams, surface textures, or slight color differences are normal characteristics of 3D-printed products and are not considered defects.
Shipping Issues
Cooper Customs is not responsible for delays caused by shipping carriers. Customers are responsible for providing a complete and accurate shipping address. Orders delivered to an address entered incorrectly by the customer will not qualify for a refund or free replacement.
Final-Sale Agreement
By completing a purchase from Cooper Customs, you acknowledge and agree that your order is final sale and is not eligible for a return, exchange, or refund, except where required by applicable law.
For questions or concerns, contact us at michael@coopercustoms.cloud.
Shopify allows merchants to designate products or collections as final sale, including custom products. However, applicable consumer-protection laws may still require remedies in certain situations, so retaining the “except where required by applicable law” language is important.